FAQ and troubleshooting
Fixes for the common problems, and quick answers to common questions.
7 articles
- 01Frequently asked questionsQuick answers to the questions owners and teams ask most.
- 02WhatsApp isn't replying, or Duke isn't answeringWhat to check when customers' WhatsApp messages get no answer, or your messages don't arrive.
- 03A message didn't sendWhat “Failed” means on an email or WhatsApp message, and how to fix the usual causes.
- 04Duke says the AI credits are used upWhy Duke stops working when this month's AI credits run out, and the ways to keep it going.
- 05A page says “This page isn't available”Why you see “This page isn't available”, and what an owner can change.
- 06I can't see a menu item or a buttonMenu items and buttons are hidden when your role can't use them, the app is off, or the menu was rearranged.
- 07I can't sign inForgotten passwords, lost phones, “Too many attempts” and other sign-in problems.
Still stuck?
Contact supportAsk Duke inside the app, or write to us and a person will help.
