01Ready when you open the app
Nobody left waiting.
Tickets that have gone a day without a reply are flagged, with how many are high priority.
Today · Harbour Digital
No reply after a day3 ticketsDo first
High or urgent1
AppsOperationsHelp desk
The Help desk appPart of DukeOS, the AI operating system for business: CRM, ERP and AI agents in one system. From $49 a month per business
Help desk ticketing softwareEvery customer request, answered and tracked.
Log each request as a ticket with its priority and owner. Reply by email from the ticket, keep notes for your team, and see what's still waiting for an answer.
01Duke in Help desk
Duke reads the thread. You send the answer.
It summarises long tickets in a few lines, drafts replies and logs what customers told you on the phone. Nothing reaches a customer until you approve it.
Who decides
- Waits for your approvalIt prepares it and shows a one-line preview. Nothing changes until you approve.
- Just answersReading needs no approval, and it sees only what the person asking may see.
- Ready when you open the appInsights are made from your own numbers when you open the app.
02Just answers
A long thread in two lines.
Duke reads the whole conversation, notes included, and tells you where it stands.
Summarise T-0014.
DukeFiona can't open last month's report. Ciarán asked on Monday which browser she uses, and she hasn't answered yet.
03Waits for your approval
Replies drafted, sent by you.
You see the exact email before it goes, and the first reply records your response time.
Reply that we've re-sent the report link.
Waiting for your approvalEmail this reply to Fiona Kelly on T-0014: “Hi Fiona, I've sent a fresh link to last month's report. Let me know if it doesn't open.”ApproveNot now
02In Help desk
How it works.
What Help desk does, part by part, on screens from our live demos.
Tickets
Open, waiting, resolved, closed.
Each ticket is numbered T-0001 onwards, belongs to a contact and has a subject, a priority from low to urgent, the channel it came in on and an owner. Waiting on the customer is its own status, so you know whose move it is.
With Duke: “Give T-0014 to Ciarán and make it urgent” is one approval.
T-0014 · Can't open last month's report
CustomerFiona KellyContact
PriorityHighChoose one
Came in byPhoneChoose one
OwnerCiarán WalshPerson
StatusWaiting on customerStatus
Conversation
Replies, notes and what the customer said.
Log what the customer told you, reply by email straight from the ticket, or add an internal note only your team sees. When the customer comes back, a waiting or resolved ticket reopens.
03Works with
Apps that go with Help desk
They share one set of customers, one timeline and one Duke.
- CRMContacts, companies and leads in pipelines with your own stages, and one timeline per customer.
- EmailEmails sent in your business's name, kept on each customer's timeline.
- WhatsAppYour own number on Meta's official Cloud API: approved templates, replies within 24 hours, read ticks.
- ProjectsA board per project with your own columns, tasks, assignees and due dates.
05Start free
Build your wholebusiness, free.
Write to ussupport@dukeos.app
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