WhatsApp CRMEvery WhatsApp chat in your CRM, answered day and night.

A WhatsApp CRM connects your business's WhatsApp to your customer records, so every enquiry becomes a lead and every chat is kept on that customer's timeline. Instead of chats scattered over staff phones, your team works from one inbox in the CRM, with the customer's bookings, invoices and history next to the conversation. DukeOS goes further: the same AI CRM assistant can reply for you.

Yes, on Growth and Pro. Duke on duty answers customers who message you, using what you've told it: prices, timings, services and rules. You choose what it may do in each conversation: answer questions, save the person's details, book from your free times, fill in a page you chose, reply, or hand over to a person. Money, cancellations of paid things, deletes and bulk messages always need a person. During quiet hours it only drafts.

Yes. Each business connects its own number through Meta's official WhatsApp Cloud API. Conversations start with Meta-approved templates, free-text replies are allowed within 24 hours of the customer's last message, and read ticks and replies come back into DukeOS. Meta charges separately for template conversations.

Yes. Message templates use placeholders such as name, plan and amount, and a message never goes out with a blank. Duke drafts reminders for renewals, unpaid invoices and appointments for your approval, or an automation sends them on a schedule. An AI agent can run a weekly check, such as members who haven't visited in three weeks, and prepare messages for you.