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AppsDuke AIDuke on duty

The Duke on duty appPart of DukeOS, the AI operating system for business: CRM, ERP and AI agents in one system. From $49 a month per business

AI receptionist for WhatsAppYour WhatsApp, answered at 11 pm.

Duke on duty answers customers on your WhatsApp number from what you've told it. You choose what it may do: answer, save their details, book, fill in pages and hand over. Money and anything unusual always go to a person.

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Live demoPulse Fitness Studio: Duke answering on WhatsApp, a draft waiting and one handed to a persondemo-gym.dukeos.app

01Chapter 02 of Meet Duke · Day and night

What Duke does on duty, and what it never does.

On duty, Duke acts only for the customer in the conversation, with the permissions of the person who switched it on, and only the actions you chose.

Who decides

  • On its own, by your ruleDuke on duty does it for the customer who wrote, once you switch that action on.
  • Always a personNever done on a rule or on its own: a person with the right role decides.
Meet Duke
01On its own, by your rule

Answer, from what you've told it.

Your hours, services and prices, in your words. If the answer isn't there, it says so and hands over. It never makes up a price.

Duke on WhatsAppWe can't bill insurers directly, Mark, but you'll get a receipt to claim with. Would you like a time for an assessment?
02On its own, by your rule

Capture, into your fields and pages.

It saves the person as a contact, records the answers to your questions, notes the enquiry as a lead and fills in pages you chose, like an intake form.

Saved from the chat · Mark Ellis

ContactMark EllisNew
InjuryLeft knee, 3 weeksIntake form
EnquiryKnee assessmentLead noted
03On its own, by your rule

Book, their own appointments.

Free times for the services customers may book themselves, inside your notice and how-far-ahead rules.

Duke on WhatsAppAnna has 6:30 pm or 7:15 pm on Thursday. A 45-minute sports massage is £55. Which would you like?
Booked · Thu 6:30 pm with Anna

02In Duke on duty

How it works.

What Duke on duty does, part by part, on screens from our live demos.

What it may do

You switch on each action.

Duke always answers from the text you write about your business, and can quote prices from your product list. Switch on capture and it saves the person as a contact, asks your qualifying questions and notes the enquiry as a lead. Switch on booking and it finds free times and books appointments.

Duke on duty · WhatsApp

ModeOn its ownOff / Drafts / On its own
Answer questionsAlways onFrom your text
Capture detailsOnContact, answers, lead
Book appointmentsOnSelf-bookable types
Replies per conversation20 a dayThen a person

Quiet hours and summaries

A note from Duke at 8 am.

In quiet hours Duke only drafts, and sends your own note once a night so nobody waits in silence. At 8 every morning you get a daily summary. You can also cap the credits Duke uses on duty each month.

Duke's summary · 8:00 am

People talked with9
Replies sent31
Drafts waiting2For you
Bookings made3
Handed to a person1

How much it does

Off, drafts, or on its own.

Start with drafts: Duke writes each reply and your team sends it in one tap or edits it first. When you trust it, let it answer on its own. You can turn it off at any time.

Hand-overs

It knows when to step back.

Duke hands a conversation to a person when your keywords come up, when it reaches the daily reply limit, when it isn't sure, or if the AI fails. It says why, so whoever picks it up knows where things stand.

Included in the Growth and Pro plans. See pricing

Read the Duke on duty guide

04Questions

Duke on duty: common questions

What is an AI receptionist for WhatsApp?

In DukeOS, the AI receptionist is Duke on duty: it answers customers on your WhatsApp number from what you've told it about your business. You choose what it may do: answer, save their details, book appointments, fill in pages you choose and hand over to a person. It only talks with people who wrote first.

How much does the AI receptionist cost?

Duke on duty is included in DukeOS's Growth plan at $99 a month and the Pro plan at $199, for the whole business. Growth comes with about 2,000 AI credits a month, and you can cap the credits Duke uses on duty. India prices are before 18% GST.

Can it book appointments for my customers?

Yes. With booking switched on, DukeOS's Duke offers free times for the services customers may book themselves, inside your notice and how-far-ahead rules, and books the one the customer picks. It can also move or cancel that customer's own appointment, and your team sees every booking on the list.

What happens when it doesn't know the answer?

DukeOS's Duke never makes up an answer or a price. If it isn't in what you've told it, it says so and hands the conversation to your team. It also hands over when your chosen words come up, when it isn't sure or at the day's reply limit, and says why.

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