Billing and your plan

This is about paying SmartDuke for your account. (To bill your own customers, see Invoicing.)

Where to find it

Go to Settings and choose Plan and billing. You'll see your plan and its status, the plans you can choose, your invoices and your billing details. You need permission to manage billing; owners have it.

Plans

Plans are priced per business, not per person, and every app is in every plan:

Each plan includes monthly AI credits. Pay yearly and you get two months free. See our pricing for the prices.

Publish your draft

A new business starts as a draft: you build everything, but nothing reaches your customers or team yet (see Setting up with Duke).

1. Click Choose a plan to publish on Plan and billing (or wherever the app suggests it).
2. Pick a plan and how often you pay (monthly or yearly).
3. Pay. Your app goes live as it is: nothing is rebuilt, and invitations you added while building go out.

Pay your invoice

There's no automatic card charge: you pay each period, and we remind you by email.

1. Open Plan and billing from your name at the bottom of the menu, or in Settings.
2. Click Pay now (or Pay next month now, Pay next year now, to pay ahead).
3. Complete the payment.

• In India you pay in rupees through PayU (UPI, cards, net banking), and 18% GST is added to the plan's price. Add your GSTIN under Billing details to claim it.
• Everywhere else you pay in US dollars through PayPal.

After paying you'll see whether it went through. If it says the payment is still being confirmed, don't pay again: it shows within a day. Your receipt comes by email.

Under Billing details, set the Business name on invoices, where to Send invoices and receipts to (empty means the owner's email), and your Address. Each invoice has its own page; use your browser's Print to save it as a PDF.

Switch plans

Under Plans, click Switch to this plan (or Monthly / Yearly for that plan). The new plan starts when it's paid.

Plans we approve first

Some plans, such as the student offer, need us to check something first. They're listed under Plans we approve first: say what we should check and click Ask for this plan. We email you, and once it's approved you pay once with Pay and start.

Plan limits

When you reach a limit (team members, branches, AI credits), DukeOS tells you, for example “Your plan's limit is reached. Upgrade to add more people.” Your customers and records aren't affected.

If an invoice isn't paid

1. When the period ends unpaid, owners see Your subscription payment is due. Everything keeps working for 7 more days.
2. After that, the business becomes read-only: everyone can still see everything, but nothing can be changed until the invoice is paid.
3. Billing and sign-in always stay open, so an owner can pay and everything works again straight away.

If you can't pay online, contact us: we can record a bank transfer.